Job DescriptionTITLE OF THE WORK – SERVICE ASSOCIATE (ESP) ROLES AND RESPONSIBILITIES ·       Box Office (Ticket Counter) ·       Selling movie tickets using POS (Point of Sale) systems. ·       Explaining showtimes, seat availability, and pricing to customers. ·       Handling cash and digital payments accurately. ·       F&B (Food & Beverage) Counters ·       Food & Beverage (F&B) service: Take orders, serve snacks & drinks at counters or to seats (in‑seat service), upsell items, maintain inventory & manage POS (point of sale) equipment ·       Taking orders for snacks, beverages, and combos. ·       Preparing/serving popcorn, drinks, etc. ·       Maintaining hygiene and inventory. ·       Suggestive selling (upselling combos or premium items). ·       Ushering & Auditorium Management ·       Checking tickets and guiding guests to their seats. ·       Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly. ·       Managing crowd flow during entry and exit. ·       Guest Interaction ·       Greeting customers, answering basic queries, helping with seat directions, washrooms, etc. ·       Handling minor customer complaints or escalating them to a supervisor. ·       Ensuring a welcoming and professional environment. ·       Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful. ·       Supervising entry / exit: Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions). BONUS Additional benefits: Incentives, uniform, PF/ESI, training. Weekend Bonus – Saturday and Sunday Food will be provided. CAREER GROWTH ·       ESP → Sr. ESP → Duty Officer → Duty Manager → Cinema General Manager