Job Description
Details about the role, responsibilities and requirements.
Territory Recovery Manager
Role Profile
Role Title: Territory Recovery Manager
ROLE SPECIFICATION
Role Title | Territory Recovery Manager |
Employee Interviewed | |
Reports To | RRM – Recovery |
Company | Muthoot Fincorp Limited |
Function/Department | Secured & Unsecured Lending Business / Recovery |
Written By | Samyukt |
Approved By (Jobholder) | |
Approved By (Immediate Superior) | |
Date (Written On) | 10th Dec’24 |
ROLE SUMMARY
The role involves overseeing and managing the recovery and continuity of operations within a specific geographic. He will be responsible for managing a team of Area recovery managers, developing and implementing effective recovery strategies, and ensuring compliance with regulatory requirements.
.
ORGANIZATIONAL CHART
KEY RESPONSIBILITIES
Portfolio Management | Develop and implement effective recovery strategies to minimize losses and maximize recoveries, in line with organizational policies and regulatory requirements. |
Continuously review and improve recovery processes, identifying opportunities for efficiency gains and cost reductions | |
Oversee a portfolio of business loans, identifying potential risks and opportunities for recovery, and developing targeted recovery plans. | |
Stakeholder Management | Engage with internal stakeholders, including sales, and risk teams, to ensure alignment and effective communication. |
Interact with customers to negotiate repayment plans, settlements, and other recovery-related activities. | |
Compliance Management | Ensure compliance with regulatory requirements, organizational policies, and industry standards. |
Data Management | Provide regular reports and analysis on recovery performance, including metrics such as recovery rates, days to recover, and loss given default. |
KEY CHALLENGES
- Technology Challenges – M Collect Tool
- Lack of technology support (Cibil tool)
KEY DECISIONS TAKEN
NA
KEY INTERACTIONS
Internal Stakeholders | External Stakeholders |
Sales, Legal, Operation, Audit | Customers, Police dept, Legal |
KEY ROLE DIMENSIONS
Geographical Coverage- No of Direct Reportees- Total Team Size – Loan Account Managed Portfolio | 45- 60 Branches (250 – 400 Kms) 6 -9 ( ARM’s ) 6 -8 7000 accounts 5 cr |
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Knowledge of legal and risk management
- Knowledge of lending unsecured products, processes, and regulations
- Knowledge in data interpretation
- Planning & execution
- Good communication in local language
- Interpersonal skills, with the ability to collaborate with internal stakeholders and external partners.
EDUCATION / EXPERIENCE
Minimum Qualification: Any Graduate
Nature of Experience: 5+ Years Experience in Recovery / Similar Experience from BFSI