Job Title: Operations Manager – WarehouseKey ResponsibilitiesOperations ManagementOversee all warehouse functions including Inward, Sorting, Picking, Outbound, and Inventory management.
Ensure timely vehicle unloading and acknowledgement via email for vehicle receiving.
Plan and allocate manpower requirements in line with volume fluctuations.
Manage and lead a team of 150+ staff independently while fostering teamwork.
Drive loss control measures across the site.
Analyze operations miss reports and productivity metrics for process improvements.
Maintain hygiene, safety, and compliance standards within the warehouse.
Provide timely responses to customer queries and ensure customer satisfaction.
Escalate non-compliance issues to management promptly.
Verify and revert on any short/excess shipments received.
Optimize layout-based manpower planning for improved productivity.
Regional P&L ManagementEnsure zero customer debits by maintaining operational accuracy.
Prevent productivity losses to sustain margins.
Manage P&L performance in line with budget targets.
Customer Relationship ManagementProvide proactive support to customers based on requirements.
Resolve customer queries and share timely reports.
Handle customer escalations and implement measures to reduce complaints in collaboration with the Warehouse Manager.
Qualifications & CompetenciesMinimum 2–3 industries experience with at least 4+ years in a relevant industry.
Strong exposure to Distribution Center (DC) Operations.
Ability to work effectively in an advanced IT-enabled environment; tech-savvy mindset.
Full knowledge of SAP and WMS transactions.
Graduate / Postgraduate from a reputed university, preferably in Operations or Supply Chain Management.
Strong leadership, problem-solving, and analytical skills.
Proven ability to manage large teams and complex operations.
