Greet Guests appropriately at their room and provide service upon items ordered.
Occasionally take room service orders by telephone and by the in-room ordering guest Apps / other devices.
Coordinate all guest orders in advance to avoid any partial deliveries to guest rooms.
Collect orders from the kitchen, and ensure they have been prepared and presented correctly.
Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.
Serve drinks efficiently in the proper glass with the proper garnish.
Good knowledge of different types of tray and trolley setups.
Aware of all amenities to ensure they are set up and delivered on time.
Ensure Trays and Carts are removed from the hotel hallways and elevator bays at all times.
Read and retain all pertinent information regarding daily promotions, and food and beverage specials.
May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.