OB DESCRIPTION for TEAM-LEADER
* Lead and manage a team of collection agents.
* Set and monitor performance targets for the team.
* Provide training, support, and guidance to team members.
* Ensure compliance with company policies and regulatory requirements.
* Handle escalated customer issues and resolve in a timely manner.
* Analyze collection data to identify areas for improvement.
* Develop and implement strategies to improve collection efficiency.
* Prepare and present regular reports on team performance.
SKILLS
* Leadership
* Team Management
* Customer Service
* Compliance
* Data Analysis
* Performance Monitoring
* Conflict Resolution
* Microsoft Office
* Negotiation
