TEAM LEADER
Position Overview
The Team Leader is responsible for supervising, guiding, and supporting a team to achieve operational goals. The role ensures workflow efficiency, adherence to quality standards, and continuous development of team members.
Key Responsibilities
Supervise daily operations and allocate tasks effectively.
Monitor team performance against defined KPIs and SLAs.
Provide coaching, feedback, and training to team members.
Resolve escalations and ensure timely issue resolution.
Maintain communication between management and the team.
Prepare and present performance reports.
Promote teamwork, motivation, and a positive work culture.
Ensure compliance with company policies and procedures.
Requirements
Bachelor’s degree or equivalent experience.
Proven experience in a supervisory or team leader role.
Strong communication and interpersonal skills.
Ability to analyze data and prepare reports.
Problem-solving and conflict resolution skills.
Proficiency with MS Office and relevant tools.
Competencies
Leadership and people management
Time management and prioritization
Decision-making ability
Adaptability and resilience
