Job DescriptionRole: Experience Center Manager
Roles and Responsibilities
● Overall management of the store
● Restoring of Brand Champions to ensure that the store is manned at all times
● Ensure daily, weekly & monthly conversion targets are met for the store
● Ensure leads are being followed up by the team
● Ensure lead allotment is uniform for the Brand Champions
● Ensure finance support is provided to customers with the help of financers
● Ensure sales SOP is being followed by the store team
● Hire, train, motivate, counsel and monitor the performance of all new-vehicle sales employees
● Maintain an accurate daily log that reflects all sales activities in the Experience Center
● Ensure proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system
● Develop, implement and monitor a follow-up system for new-vehicle purchasers
● Maintain teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process
● Conduct daily and weekly sales meetings
● Stay up to date of market trends at all times by conducting analysis and monitoring competitors' activities
● Come up with suggestions and recommendations for in-store merchandising, customer service approach and other areas to improve the business
● Produce daily, weekly, monthly quarterly, yearly sales, KPI and other communicated reports
● In-charge of stock count, control and proper record of all stock movements and inventory
● Ensure consistency in customer service by all associates based on established SOPs
● Handle after sales queries and complaints
● Provide on-job training to the team members
● Ensure strong communication between the associates and transfer of all important information within the team
Qualifications ,Experience & Skills
● Excellent interpersonal and communication skills
● Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude
● Demonstrable success gained as Store Manager with a recognized retail brand
● Demonstrate leadership capabilities and regularly exceeds expectations
● People skills with the ability to lead and motivate a team
● Ability to work in high-pressure situations and to “think on your feet”
● Strong business acumen-use of business analytics
● Minimum Education – Any Graduate
● Experience : Minimum 3-7 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience).
Requirements1. Experience of managing store and sales
2. Team handling experience
3.Inventory handling experience
4.Managing customer and escalation
Requires:
Any Graduate with 3-7years experience in Automobile/Retail/FMCD/Lifestyle Retail Experience as store manager or store in-charge
Flexibility on time
Open for Filed sales
Good Communication skills
BenefitsSalary: 3.5 LPA to maximum 4.2 LPA CTC
Notice period : up to a maximum of 15 days.
