Maintain and promote a teamwork environment with effective and clear communication amongst co-workers.
Ensure the best client service is being made available through communication amongst the team, cross-training within the department, and appropriate office coverage.
Works with sales managers to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Works with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segment led by the DOS.
Ensure the hotel meets or exceeds budgeted goals.
Follow and track company cross-sell procedures.
Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
Organize travel agent month and travel agent appreciation rates for slow months.
Assists with the development and implementation of promotions, both internal and external.