Key Responsibilities
Sales & Lead Generation:
Acquire new customers for products such as current and savings accounts (CASA), credit cards, and fixed deposits.
Customer Acquisition:
Generate leads through various methods including market mapping, branch walk-ins, referrals, e-mailing, and direct marketing within their assigned catchment areas.
Relationship Management:
Build and maintain strong relationships with existing customers to facilitate renewals and identify opportunities for cross-selling and upselling other financial products.
Product Promotion:
Educate customers about HDFC's product offerings and assist them with their needs by clearly explaining product features and benefits.
Customer Service:
Deliver high-quality customer service, handle complaints, and coordinate with internal teams to resolve customer queries and process requests.
Sales Target Achievement:
Consistently meet and exceed assigned business and productivity targets for all financial products.
Regulatory Compliance:
Ensure adherence to all banking regulations, including KYC (Know Your Customer) norms, and maintain high standards for the quality of business sourced.
Market & Competition Awareness:
Stay informed about market trends, competition, and HDFC's own products to effectively position them with customers.
Qualifications & Skills
Education:
A graduate degree is typically required, though experience can also be a factor.
Experience:
Open to both freshers and experienced candidates with a background in sales.
Communication Skills:
Strong communication skills in English are necessary for interacting with customers and colleagues.
Field Work:
The role often involves extensive field work within the allocated geographical area.
Local Knowledge:
Familiarity with the local area, including local market dynamics, is often beneficial.
Benefits
Performance Incentives: Employees can earn unlimited incentives based on their performance.
Statutory Benefits: Eligibility for Provident Fund (PF) and Gratuity in line with statutory requirements.
Other Perks: Benefits like medical claim support and paid leaves may be provided.
