Front Office Manager

Job Description

Trains, cross –trains, and retrains all front office personnel.

Participates in the selection of front office personnel.

Supervises workload during shifts.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicates with all departments.

Maintains master key control.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.